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Salon Policies

Appointments

  • Booking: All appointments must be booked in advance to ensure availability. Walk-ins are welcome but subject to stylist availability.

  • Cancellations: We require at least 24 hours' notice for cancellations or rescheduling to avoid a cancellation fee of [insert fee or percentage].

  • Late Arrivals: Clients arriving more than 15 minutes late may need to reschedule to ensure we provide the best service possible.

  • Respectful Environment: We strive to maintain a welcoming and professional space. Any disruptive behavior may result in refusal of service.

Appointment Deposit Policy

To secure your appointment at Loretta’s Hair Boutique, a 25% deposit of the total service cost is required. This deposit will be applied toward your final bill.

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Please note deposits are non-refundable if appointments are canceled with less than 24 hours’ notice or missed without notice.

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Thank you for helping us honor your scheduled time—we look forward to seeing you!

Payments

  • Accepted Forms of Payment: We accept cash, checks, debit/credit cards.

  • Deposits: A deposit of 25% is required to secure your appointment.

Service Guarantee

  • Satisfaction: Your satisfaction is our priority. If you're not completely happy with your service, please contact us within 24 hours and we’ll work to address your concerns.

  • Refunds: We do not offer refunds for services provided.

 Health and Safety

  • Healthy Hair Focus: We prioritize the health of your hair and scalp. Please inform your stylist of any allergies or sensitivities before your appointment.

  • Sanitation: We adhere to strict sanitation protocols to ensure the safety of our clients and staff.

Cancellation & No-Show Policy

  • We require a minimum 24-hour notice for cancellations or reschedules.

  • Cancellations or reschedules made less than 24 hours before the appointment may incur a 50% service charge.

  • No-shows will be charged 100% of the booked service price.

  • Repeat late cancellations or no-shows may require prepayment for future bookings.

  • We appreciate your understanding as this helps us provide quality service to all clients.

Products and Retail

  • Product Returns: Unused and unopened products may be returned within 7 days of purchase with a receipt.

Frequently Asked Questions (FAQs)

  • Yes, we do accept walk-ins; however, we strongly recommend calling ahead to check availability and minimize wait times.

  • Booking at least 1-2 weeks in advance is recommended, especially for chemical and styling services.

  • Yes! Please drop off your wig at least 24 hours prior to your appointment. Installation services are not offered.

  • Shampoo service includes cleansing shampoo, conditioner, and styling (wrap, blow-dry, or roller set).

  • Yes, we offer complimentary consultations to discuss your hair goals and develop a personalized care plan. Please book ahead to ensure availability.

  • Please notify us as soon as possible. Reschedules or cancellations within 24 hours may incur a fee.

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